What is Pearl and Maude's return policy?
All of our products are made to order, specifically for you. We highly recommend purchasing samples before ordering larger goods, fabrics and wallpapers. We also recommend ordering the entire amount of product you will need for your project in one order. However, we do offer a limited return policy. Please keep reading for more information.
Pearl and Maude has introduced free shipping on all new orders over $100 and within the 48 Continental United States as of October 1, 2019. For all other locations and countries, please message us at firstname.lastname@example.org to discuss shipping rates.
Pearl and Maude shipping policies are subject to change and may be revoked at any time. Pearl and Maude reserves the right to charge shipping on orders that do not follow this policy.
Standard Pearl and Maude products are made to order and typically require 2-3 weeks to be made. Please note that all custom orders take more time to process.
All undamaged goods qualify for returns, less a 50% re-stocking fee, up to 30 days after delivery. If 30 days have gone by since you received your products, or if it was a customized order, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items are final sale. This includes items purchased at a discounted price using an online code.
All purchases should be inspected for damage and defects upon delivery. If you believe your product to be defective, and it has not been used or installed, please contact us by emailing email@example.com within 10 days of delivery so we can review your issue. We require written notification as well as photo documentation of damages (including original and shipping packaging) within 10 days of delivery. After 10 days, we will no longer replace an item.
Our customers are important to us, and we want you to fully enjoy your purchase. If you are not completely satisfied with your purchase, please contact us at firstname.lastname@example.org so that we can find a solution.
*Shipping and handling fees are unfortunately not refundable.