What is Pearl and Maude's return policy?
We do not accept returns. All of our products are custom made to order, specifically for you. We highly recommend purchasing samples before ordering larger goods, fabrics and wallpapers. We also recommend ordering the entire amount of product you will need for your project in one order. All sales are final. Once payment is received, orders cannot be cancelled or returned.
We believe in creating dramatic products for beautiful spaces, but don’t care for real-life drama. Our customers are important to us, and we want you to fully enjoy your purchase. If you are not completely satisfied with your purchase, please contact us at email@example.com so that we can find a solution.
If you believe your product to be defective, and it has not been used or installed, please contact us by emailing firstname.lastname@example.org within 10 days of delivery so we can review your issue. We will request written notification as well as photo documentation of damages (including original and shipping packaging) within 10 days of receiving them. After 10 days, we will no longer replace an item.
Shipping and handling fees are unfortunately not refundable.
Sale items are final sale. This includes items purchased at a discounted price using an online code.